All our watches are fitted with a standard silver oxide button cell battery; available at most watch stores and/or jewellers.
Batteries fitted in our timepieces are expected to last between 2 to 3 years depending on external factors such as external temperature, humidity, air pressure, etc.
Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 20 minutes to see if the minute hand has moved. If this does not resolve the issue, kindly contact us and we will be happy to assist you.
Leather Straps
NATO Straps
All our watches have interchangeable straps.
All Straps use a unique quick release pin to help the strap replacement as easiest as possible.
All our watches use a 20mm strap.
Our straps are standard 75/125mm length. Equivalent wrist measurement is approximately 145mm to 200mm (5 3/4″ to 8″), depending on wrist shape and personal wearing preference e.g. tight fit or loose fit.
You can order a new set of screws at https://www.jeanjacob.com
To place an order, you simply choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for your order. Make sure to complete all the steps in the payment procedure when paying so that we are able to accept the payment and ship your order.
If money has been captured from your account, the order has reached us and will be processed by our warehouse. Your order confirmation will be sent to the e-mail address that you provided when placing your order. You can also see your order status if you log in to your user account. If you have not received a confirmation, please: Contact Us .
Please contact our customer service as soon as possible in order for us to change or cancel your order before it is shipped.
Your discount code can be added to your checkout page. The discount will immediately be discounted from the total sum when applying the code. Please note that you can only use one discount code per order.
Orders are shipped from the United Kingdom. We aim to provide you with a Royal Mail or DHL tracking number within 2-3 business days.
To reserve or pre-order items, JEAN JACOB requires payment in full. JEAN JACOB is fully committed to working with other retailers small businesses. Consequently, our fulfillment dates for pre-ordered items occasionally change. Customers will be informed of any changes to the delivery timeline. Please note that orders containing both pre-order and immediately available items will ship once pre-order items are available. If you would like immediately available items to ship at the time of your order, please place a separate order for these pieces.
Free standard shipping is provided by JEAN JACOB when purchasing a timepiece. Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered.
Placing an order containing only accessories – no timepiece(s) – may be subject to an additional shipping cost depending on the delivery country and how many items are ordered.
Express Shipping is available at an additional cost.Although standard shipping is free, you may be subject to, but not limited
Although standard shipping is free, you may be subject to, but not limited to: VAT, import duties and/or taxes, which are subjected once the package reaches the destination country.
We ship orders to most countries in the world.
If you are outside the European Union, your local customs authorities may charge you taxes and duty. Please contact them for details. These charges are your responsibility.
To check the status of your order, please log into your account.
Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received an email with the subject “Delivery Notification for Item #”. This email contains your tracking number and a link to track the progress of the package as well as an expected delivery date.
If you did not receive the email, please check in your spam/junk folder.
As soon as your order is shipped, you will receive an email with a link to track your package online. If you do not receive the email, please check your spam/junk folder.
I have not received my order yet. When will I receive it?
To check the status of your order, please log into your account. Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received an email with the subject “Delivery Notification for Item #”. This email contains your tracking number and a link to track the progress of the package as well as an expected delivery date.
If you did not receive the email, please check in your spam/junk folder.
I have not received my order but tracking shows it was delivered. What should I do?
In most cases, the package is ready for pick up at the local post office. We would recommend you contact your local post office and inquire about the package, referencing your tracking number. Please contact us if you are not able to retrieve the package.
There has not been any tracking update in a long time. What should I do?
Most orders are delivered in 3-10 days however for some locations, it can take up to 3+ weeks for your order to be delivered. Most delays are caused by a custom inspection. If your order shipped out more than 3 weeks ago and there have been no tracking updates in 2 weeks, please contact us.
If the watch is in “as new” condition, you can return it within 14 days of receipt for a refund. Shipping is not refundable. Please contact us for a return authorisation.
If the watch is in “as new” condition, you can exchange it within 30 days of receiving it. Please contact us for instructions.
All JEAN JACOB watches are covered by a 2-year warranty against defects in manufacturing which it includes:
The watches movement, indexes, dial, and hands.
All leather bags and luggage carry a 12-month guarantee.
Please contact us for warranty service. Upon expiration of the warranty period, any repairs will be subject to a service charge.
